Why BUPA International?
BUPA International is the largest expatriate health insurer in the world. We've been caring for the health needs of individuals and companies around the world for nearly 35 years. As the specialist expatriate division of the internationally respected BUPA Group, we bring peace of mind to nearly 300,000 members of over 115 nationalities in more than 190 countries. These include UK nationals, third-country nationals and expatriates living and working outside their home country for six months of the year or more. Our name is recognised virtually everywhere, giving our members confidence that their health needs will be protected, wherever they live or work. Companies of all types, from major airlines, oil exploration companies and banks, to schools and colleges, rely on us to keep their overseas employees and their families in safe hands. We're delighted to have received in 2005 the prestigious Queen's Award for enterprise for our continuous outstanding achievement in the International Trade category.
Our values
Our vision is to take care of 'the lives in our hands' and we encourage every member of our team to respect people's individuality, culture, privacy and dignity.
The principles that guide the way we behave are:
- Caring - we safeguard people's health and wellbeing. We exist for no other reason.
- Respect - we respect people's individuality, privacy and dignity.
- Ethical - we're committed to acting responsibly, in the best interests of people and the environment.
- Enabling - we use our knowledge and experience to empower people to make the right decisions.
- Dedicated - we're dedicated to providing a professional, reassuring service and go the extra mile to exceed expectations.
- Accountable - we take full responsibility for the quality, efficiency and value of our services.
By upholding these values, we aim to continue to be the leading international health insurer, using our global medical expertise to offer value-for-money services and excellence in customer care. We want to provide individuals and companies with a service that is second to none.
The BUPA Group
BUPA is a global health and care organisation, with bases on three continents and members in over 190 countries. Founded over 55 years ago, we have unparalleled industry experience and a reputation for impeccable service. As a 'Provident Association', BUPA has no shareholders to pay. This means that any profit we make is re-invested in better health and care services.
Although we are the UK's leading independent health care organisation, nearly half our insurance customers are now outside the UK. Last year, we looked after eight million customers worldwide through our broad range of health and care activities. These include hospitals, care homes, health assessments, childcare and international medical cover.
We are able to provide local care on a global scale through our companies in the UK, Spain, Hong Kong, Malta, Ireland, Thailand, Saudi Arabia and Australia. Where BUPA does not have a presence, we've established relationships with the very best partners. To meet the needs of specific overseas markets, we've developed tailored products such as Global Choice in the USA, Platinum in Latin America and Sanitas Health Plan in Spain.
- 2004
- Group Turnover ｣3.6 billion
- Reserves ｣1.4 billion
- 40,000 employees and 7.8 Million customers worldwide
Key strengths of BUPA International
We go far beyond traditional international medical insurance to offer an exceptional level of service. Our strengths include:
* Global reach
The BUPA Group covers more than eight million people worldwide. The size of our operation gives us greater buying power to negotiate rates with hospitals and clinics around the world. We have offices in Spain, Hong Kong, Thailand, Malta, Ireland, Saudi Arabia and Australia and representatives worldwide with in-depth local knowledge and experience.
* Health care services
Whilst our members can use any health care provider they wish, we have a global network of over 5,500 participating hospitals and clinics. Our direct settlement arrangements mean that members do not have to pay up-front for eligible in-patient treatment. They can also enjoy the peace of mind that they will receive the high standards of care they have come to expect.
* Dedicated services
Members have access to our dedicated, multi-lingual help-line 24 hours a day, 365 days a year, giving them direct access to help and support. If someone needs urgent medical treatment, our customer service teams are on hand to confirm cover and pre-authorise treatment within 24 hours.
* Online capabilities
BUPA International's first website www.bupa-intl.com was launched in 1999 and since then we have ploughed investment into developing integrated online services. Our cutting-edge sites enable members, intermediaries and group secretaries to access everything they need at the touch of a button. It's simple to amend personal details, locate the nearest hospital, download claim forms, check the status of claims and even find information specific to wherever they are in the world.
* Help in any language
BUPA International members are only ever one call away from our multi-lingual team of dedicated health professionals. Our team is sensitive to each member's personal and cultural needs, having experience of working with people of 115 nationalities in 190 countries. BUPA International is able to answer 95% of all queries. If we do not have a fluent speaker of a particular language available, we contact a simultaneous translation company which allows members to communicate with us in their mother tongue and receive appropriate advice at any time via three way conversations.
The best in global health care
"65% of our members stated that the main concern when they moved abroad was the health facilities in their new country of residence." There are stark variations between standards and types of health care around the world. As well as discrepancies between countries, there can be differing standards from region to region. That's why we aim to provide our members with seamless, worldwide access to high quality, customer-focused health care. Over the last 35 years, we have built up a unique global network of over 5,500 participating hospitals and clinics. If members need to arrange treatment, they can relax in the knowledge that they are in safe hands, and our direct settlement arrangements mean they won't have to worry about paying bills when they should be concentrating on getting well.
Swift turnaround of claims
We provide a 'one-stop' claims process, which means we take full ownership and responsibility from the moment we receive the claim to the final payment. Complete claims, i.e. those with all the necessary supporting documentation, will be processed within seven working days. If claims are not complete, our assessor will contact the claimant by e-mail, fax or letter to request that the missing information is supplied as soon as possible. All claims can be tracked on the Membersworld site, which gives members details of how they are progressing through the system.
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